BACKGROUND:These Terms and Conditions are the standard terms that will apply to all contracts between the Operator and the User.
“App”means the Remote Coach application software, accessed through the Remote Coach website (www.remotecoach.fit) or through the mobile application downloaded to a Device from an application store;
“App Provider”means the platform from which the App is available to download;
“Acceptable Use Policy”has the meaning given in Clause 8;
“Billing Date”means the specified date on which payment of the Subscription Fee becomes payable to the Operator by the User;
“Content”means any form of information, data or creative expression and includes, without limitation, software, photographic material, video, text, graphics, music, sounds, communications, feedback, workouts and workout data, nutritional data, training data, biometric data, interactive features, copyrights, trademarks, branding, logos and all other content of any kind that may be generated through the App;
“Device”means a handheld or other type of compatible device which provides access to the App;
“Operator”means Remote Coach Ltd. (registered in England and Wales under number 11408424 and whose registered office is at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ), a company who operates and maintains the App;
“Personal Trainer”means a self-employed contractor, who holds a valid and current licence to operate their Business of providing personal training services through the App, has been accepted by the Operator to provide such services and with whom the User has contracted through the purchase of a Training Subscription and acceptance of the relevant terms and conditions;
“Regulations”means The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013;
“Service”means any service offered or available through the App;
“Subscription Fee”means the fee payable under a Training Subscription as set out in the App;
“Third Party”means anyone who is not the Operator, including but not limited the Personal Trainer, the App Provider and anybody who has authorised access to the App;
“Third Party Content”means Content published or posted on the App by anyone except the Operator;
“Training Subscription”means a paid online workout and/or training program provided by the Personal Trainer through the App;
“User”means an individual who has access to the App and currently holds a registered account; and
“User Content”has the meaning given in Clause 7.
Any reference to Terms and Conditions is a reference to these Terms and Conditions and any schedules as amended or supplemented at the relevant time.
Money Back Guarantee
Training Subscription Fees and Payment
Acceptable Use Policy
Immediate, temporary or permanent withdrawal of Your right to access the App;
Limitation of Liability
Changes to Terms and Conditions
Law and Jurisdiction
By clicking ‘I agree’, You acknowledge that You have read and accept the Terms and Conditions contained herein and wish to enter into a Training Subscription
Remote Coach Ltd. (“We”) are committed to protecting and respecting your privacy as a user (“User”).
This policy applies to your use of:
Information We May Collect from You
We may collect and process the following data about you when you download the App and as a User:
Information you give us (“Submitted Information”): You may give us information about you by filling in forms on the App. This includes information you provide when you register to use the App, download or install the App, subscribe to or avail of any of our Services, share data via the App’s social media functions, enter a survey or report a problem with the App or our Services. You may give us information about you by corresponding with us (for example, by e-mail or chat). If you contact us, we may keep a record of that correspondence. The information you give us about you may include the following:
Information We Collect about You and Your Device (“Automatically Collected Information“): Each time you use the App we may automatically collect the following information:
Information we receive from other sources (“Third Party Information”): We are working closely with third parties (including, for example, personal trainers, course providers, recruiters, employers, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers and other similar parties) (“Third Party”) and may receive information about you from them.
Uses Made of the Information
We use information held about you in the following ways:
Submitted Information: Affiliates and Third Parties may use this information to help provide, improve and offer Services to Users.
Log Information; Location information: Third Parties that help provide the App and Services.
Third Party information: Third Party advertisers to allow Third Party networks to deliver Services and targeted advertisements.
We may disclose your personal information to other members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
We may disclose your personal information to Third Parties:
Where We Store Your Personal Data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff or contractors operating outside the EEA who work for us or for one of our suppliers. These staff or contractors may be engaged in the fulfilment of your request and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Policy. All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password that enables you to access the App or certain parts of it, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to or from the App; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We are concerned about safeguarding the confidentiality of your information. We provide physical, electronic and procedural safeguards to protect information we process and maintain. For example, we limit access to this information to authorised employees and contractors who need to know that information in order to operate, develop or improve the App and the Services. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches. We may collect and store personal data on your Device using for example application data caches and other technology. Certain Services may include social networking, chat room or forum features. Ensure when using these features that you do not submit any personal data that you do not want to be seen, collected or used by other Users.
You have the right to access information that we hold about you. You can exercise this right by submitting a written request to firstname.lastname@example.org. You may also access your personal data by logging into the App and viewing your profile section on the App where such data will be contained. If you would like us to delete your personal data, please contact us at email@example.com and we will respond within a reasonable time.
Please note that some or all of the Submitted Information may be required in order for the App to function properly. You may withdraw consent for us to process your data at any time. You also have the right to request us to amend the information that we have about you and can do so by contacting us at firstname.lastname@example.org.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any Third Party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at email@example.com.
You have the right to lodge a complaint with a data protection supervisory authority with regards to us processing your data. You have the right to ask us to restrict processing your data in the following situations:
When you exercise this right we may only store the data. We may not further process the data unless you consent or the processing is necessary in relation to a legal claim or to protect the rights of another person or legal person or for reasons of important public interest. We will inform you before the processing restriction is lifted. You can exercise this right at any time by contacting us at firstname.lastname@example.org. The App may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates (including, but not limited to, websites on which the App or the Services are advertised). If you follow a link to any of these websites, please note that these websites and any services that may be accessible through them have their own privacy policies and that we do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites or services, such as contact and location data. Please check these policies before you submit any personal data to these websites or use these services.
We will retain your personal data for as long as you use the App and for a reasonable time thereafter.
Children under the age of 14 are not eligible to use the App and must not attempt to register with Remote Coach and/or submit any personal information to us. We do not knowingly collect personal information from any person who is under the age of 14 or allow them to register. If it comes to our attention that we have collected personal data from a person under the age of 14, we will delete this information as soon as reasonably possible. If you have reason to believe that this has occurred, please contact us at email@example.com. We recommend that children between the ages of 14 and 17 seek their parents or legal guardian’s permission before becoming a User and/or submitting any personal information to us.
Any changes we may make to our Policy in the future will be posted on this page within a reasonable time and where appropriate, notified to you by e-mail or when you next start the App. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the App or the Services.
Questions, comments and requests regarding this Policy are welcomed and should be addressed to firstname.lastname@example.org.